Frequently Asked Questions

ZelTarix is a women fashion e-commerce store offering sarees, kurtis, kurta sets, ethnic wear, and stylish women’s fashion products.

We offer women’s fashion products such as sarees, kurti sets, ethnic wear, festive wear, casual wear, and other apparel essentials.

Select your preferred product, choose the size or variation if available, add it to cart, and complete checkout with your shipping and payment details.

You may be able to place an order using checkout details, but creating an account helps you view orders, track status, and manage your shopping information easily.

You can visit the Order Tracking page and enter the required order details to check your order status and delivery updates.

Delivery timelines may vary depending on your location, courier availability, product availability, and shipping conditions.

Delivery availability depends on serviceable pin codes and courier partner coverage. Please enter the correct shipping address during checkout.

Available payment options may include online payment methods and other checkout options displayed on the payment page.

Yes, online payments are processed through secure payment gateway systems. Please avoid sharing OTP, UPI PIN, card PIN, or passwords with anyone.

Cancellation availability depends on the order status and company policy. Orders that are already processed, packed, shipped, or delivered may not be eligible for cancellation.

Return eligibility depends on the return policy of the website and the product condition. Please read the Return Policy page before placing an order.

Refund processing depends on approval, payment method, and bank/payment gateway timelines. Please check the Refund & Cancellation Policy for complete details.

Please contact customer support with your order ID, product photos, package photos, and issue details as soon as possible.

Contact our support team with your order details and clear images of the received product. The team will guide you as per the applicable policy.

Product colors may slightly vary due to lighting, photography, screen brightness, and display settings of your device.

Please check the size chart, product details, and measurement information before ordering. For fitted products, compare measurements carefully.

Follow the product care instructions mentioned on the product page or label. Delicate fabrics may require gentle wash, dry cleaning, or separate washing.

Address change may be possible only before the order is processed or shipped. Contact support immediately with your order ID.

You can contact us by email at info@zeltarix.in or call +91 9380239726 during working hours.

Our working hours are Monday – Friday, 9:00 AM – 6:00 PM.